Working From Home: Is it making us paranoid?

Category: Business, IT staffing and consulting, Leadership, Work From Home

“People who work together will win, whether it be against complex football defenses or the problems of modern society.”- Vince Lombardi

Easily a juggernaut in the current times, the Covid Pandemic has transformed the modus operandi of the corporate world and businesses are fast embracing new ways of working to adapt to this sea change. Remote working has made geographical boundaries and social demographics less significant thanks to far-fetched digital outreach. However, it has also given rise to social isolation resulting in negativity, a sense of disbelief leaving the digital workforce paranoid. Let’s look at some of the ways by which Work From Home Paranoia can be managed effectively. 

Due to lack of personal interaction and social cues, it is important that business leaders and managers stay connected with their team members in remote working. The C-level team needs to keep the communication channel open to foster a culture of openness and transparency. Employee grievances need to be heard with an open mind and adequate measures need to be taken for remediation and redressal. This world helps in maintaining a healthy relationship with team members and provides them developmental feedback for better performance and enhanced productivity. 

Setting the expectations clearly with the team members and managers would go a long way in building trust and creating a platform for a mutually rewarding relationship. People would start to acknowledge their shortcomings and learn to align themselves to the organizational goals through positive engagement and collaboration. Invoking active participation from all team members would help in breaking the silos and generate creative ideas for process improvements and building efficiency measures. 

Digital adoption has opened the floodgates for exhaustive meetings through new age tools like video conferencing, Skype meetings, podcasts, webinars etc. Scheduling the meetings based on their importance and delegating the not so important tasks to the other team members can help in freeing up quality time which can be used effectively. Managing meetings with the availability of all team members would help in delivering key messages and promote remote inclusion. Proactively managing scope creep is essential to avoid staff dissatisfaction and burn out. 

Conclusion

Overtly personalising other people’s actions can lead to frustration and emotional disruption. Respecting differences and developing a sense of empathetic understanding towards others opinions would help in emotional catharsis resulting in positive remote relationships. Maintaining a good work life balance and spending a quality time with friends and family would help in emotional rejuvenation and recharge. Leverage on innovative people engagement techniques like casual no agenda meetings through virtual coffee and lunch sessions for socialisation and better team bonding. This would be a stress buster and provide the much needed respite from bone-dry routine and mundane interactions. We at Newlineinfo Corp have good work ethics and we are committed to the well being of our employees. We demonstrate an attitude of care and concern for our staff through inclusivity, team bonding and empathetic understanding.

Customer Experience: Trends to Watch for in 2021

Category: Artificial Intelligence, Business, IT staffing and consulting

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

Businesses continue to vie with each other in the competitive market place through emerging trends to delight their customers and increase their profitability. Let’s look at some of these new trends that can create a lasting impact in terms of customer loyalty by optimising customer experience. 

Assess Customer needs

Business leaders need to assess  the customer profiles and redefine them based on the customer needs and expectations. Deployment of design thinking and data driven analytics helps in pre-empting customer demands resulting in innovation of new products. The prototype created by quantitative research and ethnographic studies can be used to identify customer trends and patterns that help in building robust business cases for determining the most treasured customer experience. Digital transformation in business strategy helps in developing a road map for leveraging the capabilities of digital technologies like AI and responding proactively to the dynamic needs and requirements of customers. 

Companies are constantly reinventing themselves for speeding up their plans to deliver superior product offerings and becoming more digitally accomplished by revving up the prioritized experiences. C level leaders need to focus on valuable insights and feedback provided by agents, customer service teams to develop a robust customer experience strategy for customer retention and growth. The think tank needs to review their ROI on a regular basis based on customer insights with a sustained focus on building trust and revenue generation. 

Adopt Omnichannel Startegy

Stepping up omnichannel strategy will result in deepening the customer connection across multiple channels and helps in understanding the choices and customer behaviour. Engaging the customers through web, voice, e-mail channels would help in staying seamlessly connected across the customer journey and having personalised interactions with them at every touch point. This provides a sustainable advantage by streamlining customer services for building long term customer relationships. Resolution of customer queries based on priority would help in eliminating the pain points resulting in better customer satisfaction scores. Reimagining customer experience helps in transforming customer interactions into personalised experience resulting in heightened brand loyalty and advocacy. 

Customer choices and preferences

Businesses need to focus on predictive analytics for maintaining a competitive edge and customer retention. It also helps in understanding the potential threats and flight risks by identifying the key factors leading to churn. Customer choices and preferences can be understood based on product feedback and products can be tailored to suit the customer interest. Predictive analysis also helps in managing the operations better by deploying the right amount of resources for handling customer traffic based on volume teen. The usage of integrated data lakes and customer data platforms helps in identifying customer interventions and provide enhanced end customer experience. 

Training

Employees need to be provided proper training for handling customer interactions effectively and be passionate about serving their clientele.  Empowering the employees and rewarding them for positive outcomes will go a long way in boosting their morale that keeps them motivated for developing customer centric vision and delivering customer excellence. 

Conclusion

We at Newlineinfo Corp have a customer centric team committed to providing top notch services to our customers through digital transformation and innovation. 

Low code/ No code Solution to Digital Transformation

Category: Business, Cyber Security, Digital Enpowerment

“Change is the voyage which needs to continually discover its own landscape, avoid potential pitfalls and enjoy unique scenes of digitalization.” – Pearl Zhu

The IT department is the nerve centre of daily operations in the digital world and businesses are heavily dependent on no code to fix issues faced on a day to day basis. This overt dependency and reliance on code results in delays in bug fixing, creating backlogs and piling up IT requests that could take an inordinate amount of time for resolution. Inorder to mitigate the challenges faced by code and enable digital agility businesses are embracing no code development platforms that promises to be a game changer in IT enterprise.

Despite rapidly increasing challenges in the digital space there is only limited source available to manage and troubleshoot IT issues faced by companies. Inorder to meet the high expectations of stakeholders and provide faster resolution businesses need to foster a culture of innovation by building applications at a rapid pace with the help of no code that would give them the competitive advantage for delivering value based product offerings and services.

A no code development platform helps new entrants, start-ups and non programmers to create application software through drag and drop visual elements for assembling applications. It allows business users without any technical background to develop software through drag and drop tools and integrate them with web services, cloud platforms and utilities for developing fully functional applications without any coding. Both developers and first time users can now leverage on the no code for process mapping, workflow automation and streamlining their business processes in an agile and efficient manner.

IT staff need to focus on new changes, development and bug fixes. No code platform allow users to create their own app and reduces the reliance on IT staff. IT staff can now spend their quality time focusing on critical issues that affect the front line and the clientele. This helps in reducing the waiting time and provides speedy resolution for key issues that demand programming expertise exacting immediate attention. Ni code helps in effective utilisation of resources through need-based allocation and deployment resulting in enhanced productivity and workforce optimization.

The consumerization of the IT industry has given rise to development of many applications resulting in potential threats and vulnerabilities in the landscape of cyber security. The burgeoning shadow IT has resulted in security gaps that possess a huge risk to data confidentiality and challenges related to cyber governance. The deployment of no code solutions would help the IT team to establish a robust compliance framework to monitor and mitigate the impact of shadow IT through digital empowerment.

The complexity of code poses big challenges for change management and remains to be a pain point in traditional coding. No code development has accelerated the velocity of change and is getting companies to rehash their change management process through inclusivity without any disruption. Thus helps in building a better collaboration between IT and business units by reducing the downtime and maintaining business continuity.

No code enables businesses to deliver scalable business solutions and superior customer service through experiential learning and development. Businesses can measure customer feedback and responses and cater to the dynamic needs of the customers by optimising their business processes and workflows. This would help in identifying bottlenecks and remove inefficiencies resulting in reduced operational costs and boosting revenue.

Conclusion

We at Newlineinfo Corp have an engaged team and are committed to delivering high end digital capabilities through seamless business solutions and service delivery.

VR set to transform Learning on the Job?

Category: Business, IT staffing and consulting, Mobile

“Productivity depends on many factors, including our workforce’s knowledge and skills and the quantity and quality of the capital, technology, and infrastructure that they have to work with.”-  Janet Yellen

Businesses have realised the importance of Virtual Reality and the benefits derived from carrying out learning and development of their staff by leveraging on its far-reaching benefits and advantages. VR provides for simulated learning scenarios enabled through usage of mobile telephony, standalone headset and desktops using high end computer devices.

Virtual Reality has become a game changer for companies to engage staff and boost productivity levels through responsive learning and continuous improvement. New technologies like eye tracking software, biometrics and brainwave monitoring have enabled companies to closely monitor the progress of employees and institutionalise scalable modern training methodologies aided by VR for better knowledge retention and enhanced employee engagement at a reduced cost.

Soft skills like public speaking, negotiation, selling and networking hardly find a place in the education system and these enterprise skills are high in demand for jobs requiring client interaction and decision making. VR helps in upskilling the workforce through Integrated learning with traditional methods and provides a platform for learning via simulated environments. VR has made remote learning possible eliminating the need for in-person training without compromising on interpersonal connection. Managers can monitor the performance of employees online and provide developmental feedback to their employees for improvement.

VR helps in simulating spaced repetitions of random workplace scenarios that reduces the employee learning curve significantly. This helps in getting the employees future ready with the necessary skill sets that are transferable and sensitising them in potential real life scenarios with the help of effective learning experience.

VR also helps in identifying talent and reducing the time taken to on board new candidates through smarter recruitments. When a large number of candidates need to be interviewed. VR enables online interaction and helps in assessing the aptitudes and skill levels of the candidates precisely to identify the right candidate within a shorter span of time. VR provides greater flexibility and attracts the talent across the globe through new recruitment strategies like taking a virtual reality tour of the workplace, immersive on the job Virtual Reality job experience, fun filled onboarding process. 

VR technology will also aid the employees interact with their sales prospects and customers effectively across multiple geographies by collaborating them in different time zones that helps in delivering better results. Experiential learning through VR can help employees achieve greater success in customer service through cross selling customisation and product simulation.

Conclusion

We at Newlineinfo Corp constantly strive to deliver customised digital solutions through enhanced employee engagement and Customer Focus.

Digital Transformation in Healthcare: Did the pandemic accelerate it?

Category: Business, HealthCare, Others

“Technology is not to be feared; it is only to be understood.” – Carolina Varela Rodríguez

Covid 19 continues to pose multiple challenges in the field of healthcare and the medical fraternity is struggling with the emerging trends in transforming healthcare through the digital revolution. Healthcare experts have come up with innovative ways of treating patients with the help of well-defined strategies that would deliver the much-needed succour and reinstate the confidence in people by allaying their fears. Let’s look at some of the state-of-the-art technologies that have pioneered a paradigm shift in the areas of healthcare and medicine.

Telehealth

Telehealth is a game changer, that enables active monitoring of patients by monitoring their medical condition remotely and prescribing medicines based on the evaluation carried out. Remote diagnosis & monitoring of health conditions of patients helps in improving clinical workflows & medical practice efficiency through effective patient engagement with easier accessibility. Examples of Telehealth include monitoring of vitals, blood pressure, ECG of patients and treating them remotely with the help of medicines. Continuous monitoring of health conditions with the help of digital monitoring through mobiles, computers helps in identifying any changes in critical health parameters and provides the necessary treatment and clinical support through digital imaging and telecare. Digital enablement has made healthcare more accessible and patients can get the required medical advice at ease with enhanced healthcare experience through synchronous care and otherwise.

Digital Clinical Workspaces

Digital Clinical Workspaces have made pathbreaking changes in the delivery of healthcare. This technology in healthcare helps in providing advanced and personalised care with better efficiency and turn around time. Digital workspace helps in creating a robust electronic health record about patient medical history along with their personal information. The mobility solution helps in streamlining the longer clinical workflows and helps in spending quality time with the patients that reduces the risk of readmission. Anytime, anywhere access to patients track record and medical history helps in providing seamless healthcare solutions with clinical precision. This also provides the impetus to embrace new digital technologies in the healthcare space.

Medical Chatbots

In order to sensitise and expedite healthcare processes during pandemic, Medical Chatbots have been introduced. Medical Chatbots are powered by Artificial intelligence that helps the patients in connecting with the insurance companies and healthcare providers. It also helps in resolution of queries and concerns raised by the patients by making the relevant healthcare information available to all the stakeholders concerned. Such health bots also provide real time assistance on diagnosis of symptoms and recommended treatments with therapeutic information. This also helps in quicker information sharing and accelerates the pace of decision making during a pandemic.

Data Analytical Capability

Healthcare companies need to upscale their data analytical capability in order to be future ready, in the event of any unforeseen, pandemic. Analysis of large volumes of medical data could provide pathbreaking details into identifying any patterns relating to pandemics and endemics that can offer predictive insights about tracing of contacts, medical readiness and outcomes. Artificial intelligence and Machine Learning techniques need to be imbibed for faster and accurate diagnosis of diseases and providing immediate assistance in the areas of pharmaceutical initiation, medical research and development of medicinal treatments for the control of outbreak.

Conclusion

We at Newlineinfo are committed to the wellbeing of our staff and continuously strive to provide the health care support and medical assistance required for tiding over this crisis situation with minimal impact to all our stakeholders.

Performance Evaluation in a pandemic: Is this still on?

Category: Business, IT staffing and consulting, Others

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.” – Bill Gates

Performance Evaluation is a critical activity that provides a great opportunity to the manager and the employee to reflect on the achievements and learning. In a pandemic situation like COVID 19,  it’s a daunting task to conduct a fair and free performance evaluation without leaving room for any kinds of bias.

Managers need to put on their thinking hats and needless to say have an open conversation with the employees for an effective performance evaluation especially during this pandemic situation. Here are some of the ways by which this can be achieved, for a mutually rewarding experience.

Role Clarity

Laying out a well defined performance evaluation criteria along with a clear direction on role clarity would help employees deliver their performance goals resulting in enhanced productivity. Performance metrics can be used to measure these criteria that would add a lot of value towards maximising employee contribution and enhanced business outcomes.

Evaluation Criteria

The think tank needs to have common viewpoints on the skills set that would be required to achieve the business goals in a crisis situation. Employee performance needs to reviewed in conjunction with the competencies that would be required to deliver the desired  results. Managers need to align their evaluation criteria to have a standard approach towards a performance review and assessment.

Having regular appraisal discussions with employees would go a long way in maintaining the emotional connect with the people that would allay the cobwebs of fear and anxiety lurking in the minds of the employees during pandemic situations. The evaluation criteria needs to be monitored consistently against the performance goals and managers need to be empowered for decision making based on the framework of performance evaluation. This would also help in keeping the staff morale high through open and transparent communication and would help keep any unconscious bias under check.

Redefining Objectives

Reviewing the existing roles and redefining the role requirements would go a long way in tiding over crisis situations. Identifying high performers and loading balancing across the different business functions based on the strategic intent would result in talent churn by unlocking hidden potential.This can be a critical tool for providing opportunities for employees to build on skill sets for vertical and horizontal growth and creating mobility within the organisation.

We at Newlineinfo Corp strive consistently towards achieving business excellence by working shoulder to shoulder with our highly engaged employees. We value our people and look for opportunities to build superior capability and talent through new ways of working and methodologies. 

Reimagining Talent Practices: Recruiting To Retain

Category: Business

Talented people are vital to our continued success, and we continuously invest in our associates, giving them the tools and training to succeed. – Indra Nooyi

Businesses are rapidly aspiring to reimagine talent practices for enhancing the skill quotient of their employees in the digital workspace. Hence there is a need to revisit the conventional practices and build an effective talent management strategy for enhanced business outcomes and customer experience.

Let’s look at some of the new age practices that would create a paradigm shift in the way’s businesses build their core competencies.

Robust profiling of employee’s skills sets and talents would help in creating a valuable repertoire of information that would help in understanding the employee’s career aspirations, onboarding and role fitment.

Transparency in the availability of opportunities within the organization would create a dynamic environment for the employees to grow both horizontally and vertically. Internal job watches, trending jobs etc would help in breaking the silos and building an inclusive talent management system within the organization.

Businesses need to look at generating fresh ideas and unlock the hidden potential of their employees for improving their business processes by simplifying their workflows that would result in better efficiency and saving costs. This can be achieved by having regular Hackathons, crowdsourcing sessions and setting up of work groups that focus on critical themes covering quality, cost, people and customer. Reward and recognition can be institutionalized for enhanced collaboration and active participation.

In addition to, on the job training, businesses need to have different channels for employee engagement. These would include podcasts, webinars, zoom meetings that would result in connecting with employees and leverage their talents. Technical, Soft skill training and assessments need to be provided to enhance the digital maturity of the staff that would help them cope up with the dynamic demands of the future.

An effective framework needs to be built for measuring the talent development plan with the help of data analytics, business metrics and dashboards. This would help in measuring the key indicators covering the learning curve, skills learnt, productivity and voice of customers. Key learnings from these indices need to be reviewed at regular intervals for measuring the effectiveness of the talent management strategy and an action plan needs to be agreed upon with all stakeholders for follow up and delivery.

Conclusion

We at Newlineinfo, have an engaged team that caters to the dynamic requirements of our clientele. We consistently upgrade our core competency to remain competitive through rigorous talent management practices that deliver value to all our stakeholders.

Investing In Start-Ups: The Rewards and Risks

Category: Business

Entrepreneurship is not a theory, it is an experiment.
– Amit Kalantri

“Entrepreneurship is not a theory, it is an experiment.” – Amit Kalantri

Global economy is changing rapidly, and the burgeoning start-ups need investment to turn their ideas into sustainable business models. Investing in the start- ups can be a game changer and a mutually rewarding experience in the evolving financial spectrum.

Investing in start-ups comes with a wide range of benefits that are tangible and businesses have an array of investment opportunities to choose from.

Investments made in start-ups can provide diversification of portfolio and informed asset allocation that can help in managing the investment strategy based on risk appetite. Sectoral strategy in the field of technology, healthcare, consumer durables, financial services need investments for their business development and growth plan. Start-ups provide significant investment options for companies for leveraging on their expertise and gaining financial momentum.

The companies can put their industry experience and insights to effective use by investing in start-ups which would create more jobs resulting in financial growth and inclusion.

Investing in start-ups can also lead to innovation through integrating with frontline technologies. This would help unlock their entrepreneurial potential and achieve competitive advantage.

Companies can also support in the alleviation of social and environmental issues and can play a key role in combating them through impact investing. Combination of business acumen and social responsibility can inspire change and can create a positive impact in the society.

Established companies tend to have high administrative expenses and rigidity in their operating style. Investing in start-ups can be more cost effective that would result in enhanced efficiency through flexible modus operandi.

No start up business is free from risk. These could include risks associated with the market, technology, operations and funding. Start-ups need to make a qualitative assessment of the market trend in which they operate and need to have a backup plan for absorbing any potential impact due to market movements, technological or financial changes. Hence a robust risk management strategy conjoined with calibrated risk mitigation plan would result in effective management of Startup businesses.

Conclusion

Newlineinfo Corp lookout for fresh ideas that can be turned into sustainable business models through appropriate investment strategies backed by wealth of industry experience and sharp insights on business requirements for delivering superior value propositions.

How RPA benefits your business growth

Category: Business, IT staffing and consulting

“The relationship between technology and people has to change in the future for the better, and I think RPA is one of the great tools to enable that change”. – Leslie Willcocks

Robotic Process Automation has become a new normal in the ways business carry out their operations and many organizations around the world have started embedding RPA tools and techniques to transform their operations due to its far-reaching benefits.

RPA works on a set of predefined rules and it’s used structured and unstructured data to handle repetitive tasks that were erstwhile carried out by humans. It frees up the time and space for the digital workforce and has enabled them to focus on delivering value-added services to their customers.

Key businesses where RPA is trending and is set to make sweeping transformations are covered below.

Finance: RPA uses technology like UIPATH and Blue Prism to automate repeat functions like preparation of customer invoices, managing and reconciling vendor payments, account payable processes with limited human supervision. This will result in a reduction of errors, end to end cycle time, adherence to the standard operating model, and enhanced customer experience.

HR: RPA offers tangible solutions in the field of HR and can transform the way organizations, onboard employees. The employee hiring and onboard process involves a set of tasks and undergoes multiple iterative rounds of email exchanges between the hirer and the candidate. Implementation of RPA will transform this process by reducing the onboarding time and manual errors associated with this process resulting in a seamless onboarding experience with minimal lead time. HR functions will also reap the benefits of RPA by extending their capabilities in other HR activities like training, employee engagement, etc.

IT: IT service sector is entrusted in handling critical business activities and any disruption in its activities will result in huge financial loss impacting all stakeholders. RPA will play a significant role in mitigating this risk by ensuring continuity of business through scheduled maintenance of critical infrastructures like server reboot, server configuration resulting in reduced downtime and system outage. RPA will also transform the ways of other IT enabled services like creation of email ID’s, management of security credentials and data backup and archival are handled manually, through automation and standardization.

Insurance: Insurance space is growing rapidly and a lot of its operational activities are still manual which makes it a natural prospect for automation. Repetitive processes like policy servicing, cancellation, and claims management give tremendous automation opportunities with the help of RPA resulting in reducing operational risks and faster TAT. This will also result in providing a robust audit trail and regulatory compliance. RPA will also help in providing scalable solutions to meet the dynamic demands of its clientele.

In future businesses will need to adapt themselves to market dynamics and keep pace with the technological changes like RPA which would enable them to re-invent their core competencies and restructure their modus operandi. This would fit them out with the competitive edge needed to meet the growing demands of their customers resulting in enhanced profitability.

Newlineinfo Corp would look at various options in leveraging RPA techniques and deploying them in its modus operandi in a bid to gain a competitive edge.

The Role of AI: Shaping the leaders of tomorrow

Category: Business

“In 50 years, this 18-month period being we’re in now will be seen as being crucial for the future of the AI community. It’s when the AI community finally woke up and took itself seriously and thought about what to do to make the future better”. – STUART RUSSELL

In the new digital era powered by Artificial intelligence and Machine learning, businesses face a fundamentally different leadership challenge. Leaders will need to create new organizational narratives about the nature of work, the role of people and machines in the evolving organizational landscape.

AI helps business leaders to make decisions based on data crunching and helps in predictive modeling through automating business processes, reduce cost through data analytics, and engaging with clients and employees through chatbots, intelligent agents, and Machine learning.

How AI can change the landscape of future leadership and decision making is calibrated below.

Resource Management: The objective of resource management is to manage resources to add maximum value for the clients and stakeholders. AI can be used to build data-driven decisions to analyze and implement changes to the management of policies including but not limited to recruitment, talent management, performance management. For example, AI could use data analytics to ensure a fair recruitment process free from any unconscious bias.

Machine learning and Coaching: There has been a significant advancement in the field of machine learning, a subset of AI. Along with enhancing machine skills, an increasing amount of data is being collected and information on human behavior is being monitored. AI will help in developing new ways of training the digital workforce by integrating machine learning with human skills. This will enable leaders to upskill their employees in cutting edges techniques.

Acquiring New skills and breaking away from the past: AI is transforming how decision-makers do their jobs and the new age leaders need to become receptive to this change that is making waves at the corporate corridors with astounding alacrity. This means letting go of outdated ideas, preconceived notions, and past experiences. As AI increases in scale and drives further change, businesses that embrace training and upskilling employees with new skills will reap the rewards.

Become AI wise and Decision making: AI wise leaders should facilitate innovation, collaborate between human and AI, transforming operations, adapt to the dynamic market place by keeping pace with the evolving technologies. AI will help business honchos in decision-making through data modeling and predictive analysis.

Artificial intelligence will impact the ways the leaders manage their businesses in the future. The conventional leadership methods are giving way to new opportunities in the business world. The Newlineinfo Corp has pioneered the consumption of AI in its operations and is set to make an indelible mark in the future.

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