Category: Business

Remote Work Cyber Security Risks

Category: Business, Cyber Security, Digital Enpowerment, Organisation

“Cybersecurity is a new area where equality will exist to allow intelligence to succeed.” – Ian R. McAndrew

Businesses have adopted new ways of working in the current pandemic situation and remote working has become the order of the day. The digital workforce needs to be wary of the cyber security risks associated with remote working and companies need to equip their staff with adequate knowledge and skills required to safeguard themselves from data leakage and other vulnerabilities. Let’s look at some of the key risks involved in remote working which needs to be remediated with due diligence and caution. 

Phishing attacks and spams continue to be a major threat in remote working. Fraudsters masquerade themselves as reliable entities and gain access to sensitive data and critical information. This can result in severe reputational and financial losses to the staff and the organization. The leadership team needs to ensure that multiple training sessions are conducted to enhance the knowledge levels of staff on social engineering and its impact. Everyone needs to understand the implications of phishing threats and learn to identify any potential phishing emails and malicious activities. Newsletters and broadcast messages can be shared on a regular basis to sensitise the staff about their downside risk. 

Despite strong firewalls and secure VPN connection, hackers leverage human error and negligence to gain access over systems for stealing sensitive data and information. Repeat passwords used by remote working staff can provide easy access to fraudsters who try to capture the information at keystroke level through keyloggers, screen scrapers and ransomware. This paves the way for cracking the code and opens the floodgate for misuse of personal and company information. Use of passphrases, avoiding usage of personal information in password and repeat passwords would help in data loss prevention for oneself and the business. Staff must be made fully aware of the password protection, code of conduct policy and ensure everyone abides by the laid down guidelines without any deviations. 

Data threat via phone and email is another sensitive area that needs to be addressed. Staff need to follow compliance standards to ensure that client data shared internally and externally are properly encrypted by following the established security protocols. This would help ensure confidentiality by safeguarding client information and keeping cyber interceptions at bay. Contact list, e-mail attachments, voice mail information needs to be protected with the help of encryption platforms. Secured file sharing software can be used for file synchronisation that provides enhanced authentication through secure socket layers. 

Conclusion

Businesses can reduce the risk of cyber security threats by adapting themselves to Desktop-as-a-service. This would allow employees to connect to the company network with their personal devices and virtual desktops remotely over the network and access all the files through their workstations. This would mitigate the risk of data threats. Thanks to the virtualisation that is centralised on the premises rather than end point devices. The IT security team can also look at disabling access to USB and printers as part of their surveillance and access control measures. We at Newlineinfo Corp have a strong and well defined cybersecurity framework that aims at protecting the client’s sensitive information from any external threats and vulnerabilities. 

Covid19 and Organisational Resilience

Category: Business, Leadership, Management, Organisation

“Resiliency is the ability to spring back from and successfully adapt to adversity.” – Nan Henderson

Covid19 has created an unprecedented impact on the business world and the leadership team needs to imbibe some important lessons as a fallout of this crisis. The C level executives need time to fit themselves out and keep pace of this tectonic shift for maintaining their competitive edge in the digital landscape. Let’s look at some of the ways that can help build organisational resilience during Covid. 

It is natural to get impacted by a crisis with a flurry of negative emotions like fear, grief, anxiety and mental sufferings. Organisations need to be wary of this and learn to engage with their staff that would help them overcome mental and psychological afflictions. Staying connected with the employees through video calls and developing an empathetic understanding of their pain points would help in laying off their anxieties for physical and mental well-being. Extending a helping hand to the team members through collaborative leadership would provide the much needed fillip for positive reinforcement of value system and beliefs. 

Leaders need to prioritise the physical, psychological and emotional wellness of their employees and be attentive to the needs of their team members in all the interactions. Creating health and safety awareness programmes through webinars, podcasts and video conferencing would help in clearing any misconceptions and keep a tab on the mental and emotional health of team members. Conducting vaccination drives and getting all the employees to participate actively in these initiatives would help in reducing the risk of fatality through immunisation. Welfare measures like medical reimbursement, enhancing the insurance coverage limits and extending the benefit to the employees and their family members would go a long way in providing the financial support needed during uncertainty. 

Build a culture of trust and transparency by building positive relationships with the employees. Structure meetings and ensure all the team members are given a platform to share their thoughts. There would be some team members who may not be willing to share their thoughts during the first instance. Reiterate faith and belief by having iterative discussions with team members. Respect differences within the team and be willing to give people their space to share their thoughts and feelings. Set expectations clearly about their goals and share developmental feedback that would drive inclusivity and team alignment. Create a positive environment through mentoring and assign buddies for monitoring their performance. Recognising talent and rewarding performers  would help in keeping the employee morale high. 

Sharing best practices and conducting training programmes would help in improving the staff awareness. This would help in understanding the challenges faced and responding appropriately during crisis situations. Avoid being judgemental and weed out actions like blame game that would impact relationships and disrupt team bonding. Be prepared to amend organisational routines, schedules of work and the processes based on inputs from staff members. This would be helping in giving better flexible working options to people based on their requirements. Reschedule tasks and adjust work practices to suit the needs of employees and client expectations. Modelling vulnerability would help in assessing the preparedness and organisational ability to rise to the challenges posed by unforeseen threats and measure its ability to stay resilient. 

Conclusion

We at Newlineinfo Corp have responded positively to Covid Pandemic by leveraging on strategic resilience measures and we continue to meet our client expectations with the help of our skilled workforce.

Covid19 Crisis: Inspiring Innovations

Category: Business, HealthCare, IT staffing and consulting, Management

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable”. – William Pollard

The Covid Pandemic has dented the spirit of the world leaving it in a state of weltschmerz. In the unprecedented crisis, all the countries are coming up with their ideas and innovations to collaborate among themselves and combat the deadly pandemic. Let’s look at some of the ways by which low and middle income countries are working together towards effective remediation of this Pandemic. 

The effective usage of mobile phone communication has resulted in improved data collection, reporting and better communication between healthcare staff, frontline workers, clinicians to take proactive steps in controlling the widespread transmission of covid against low and middle income countries. Use of ticketing apps for harnessing passenger data in public transport in Kenya has helped in contact tracing and forecasting future clusters. This has also helped in sending a deterrent to passengers and limiting the number of commuters to prevent community spread. These approaches are not only simple but also sensitive to social and cultural ethos of the people and have been successful despite resource crunch. 

The first line of defence consists of people who are involved in detection, prevention and controlling the infection. Vietnam has come up with an innovative idea of making use of robots for cleaning the hospitals and formation of special groups for distribution for food and help items to the vulnerable sections of the society. These measures have not only controlled the infection at large but also helped in reducing the impact of lockdown and restrictions. The routine health monitoring systems developed in South Africa are being reinvented to monitor pandemic response and track vaccination distribution in different countries. 

Re-engineering existing resources in the intensive care unit of Saudi Arabia has helped in workforce optimization and reducing workflows resulting in better efficiency and turn around time. Tasks which require specific skill sets have been earmarked and resources deployed based on current demand. Specialists have been identified to carry out the tasks cut out for them which helps in unlocking human potential. Despite an increase in patient frequency clinicians could provide adequate care and respond to their medical requirements seamlessly thanks to the proactive steps taken towards restructuring. 

User centric approach is giving way to driven methodologies resulting in better business outcomes and value generation. Any crisis presents itself with hidden opportunities that need to be unearthed for deriving the benefits for society and building a competitive edge. The need for personal protective equipment was identified by a network of enterprises in Mumbai who collaborated with others in the market and delivered more than one million safety masks within a short span of time to meet the demands of healthcare providers and end users. This is a good example of bottom of the pyramid innovation through creation of prototype and service delivery. 

New age techniques like data modelling have played a significant role in prognosis of the pandemic and developing strategies for accelerating the responses for control and resilience. Countries like Rwanda which is strapped with resource constraints have come up with new data driven pool testing methods which has helped in reduction of the number of tests required to narrow down on the infection count. Analytics and data comparison have also been effective in India for control of spread in large states with the help of low-cost paper based tests carried out in mobile labs. 

Conclusion

We at Newlineinfo Corp are committed to our fight against Covid and support the geographies in which we operate through social inclusivity and innovative management practices. 

Working From Home: Is it making us paranoid?

Category: Business, IT staffing and consulting, Leadership, Work From Home

“People who work together will win, whether it be against complex football defenses or the problems of modern society.”- Vince Lombardi

Easily a juggernaut in the current times, the Covid Pandemic has transformed the modus operandi of the corporate world and businesses are fast embracing new ways of working to adapt to this sea change. Remote working has made geographical boundaries and social demographics less significant thanks to far-fetched digital outreach. However, it has also given rise to social isolation resulting in negativity, a sense of disbelief leaving the digital workforce paranoid. Let’s look at some of the ways by which Work From Home Paranoia can be managed effectively. 

Due to lack of personal interaction and social cues, it is important that business leaders and managers stay connected with their team members in remote working. The C-level team needs to keep the communication channel open to foster a culture of openness and transparency. Employee grievances need to be heard with an open mind and adequate measures need to be taken for remediation and redressal. This world helps in maintaining a healthy relationship with team members and provides them developmental feedback for better performance and enhanced productivity. 

Setting the expectations clearly with the team members and managers would go a long way in building trust and creating a platform for a mutually rewarding relationship. People would start to acknowledge their shortcomings and learn to align themselves to the organizational goals through positive engagement and collaboration. Invoking active participation from all team members would help in breaking the silos and generate creative ideas for process improvements and building efficiency measures. 

Digital adoption has opened the floodgates for exhaustive meetings through new age tools like video conferencing, Skype meetings, podcasts, webinars etc. Scheduling the meetings based on their importance and delegating the not so important tasks to the other team members can help in freeing up quality time which can be used effectively. Managing meetings with the availability of all team members would help in delivering key messages and promote remote inclusion. Proactively managing scope creep is essential to avoid staff dissatisfaction and burn out. 

Conclusion

Overtly personalising other people’s actions can lead to frustration and emotional disruption. Respecting differences and developing a sense of empathetic understanding towards others opinions would help in emotional catharsis resulting in positive remote relationships. Maintaining a good work life balance and spending a quality time with friends and family would help in emotional rejuvenation and recharge. Leverage on innovative people engagement techniques like casual no agenda meetings through virtual coffee and lunch sessions for socialisation and better team bonding. This would be a stress buster and provide the much needed respite from bone-dry routine and mundane interactions. We at Newlineinfo Corp have good work ethics and we are committed to the well being of our employees. We demonstrate an attitude of care and concern for our staff through inclusivity, team bonding and empathetic understanding.

Customer Experience: Trends to Watch for in 2021

Category: Artificial Intelligence, Business, IT staffing and consulting

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

Businesses continue to vie with each other in the competitive market place through emerging trends to delight their customers and increase their profitability. Let’s look at some of these new trends that can create a lasting impact in terms of customer loyalty by optimising customer experience. 

Assess Customer needs

Business leaders need to assess  the customer profiles and redefine them based on the customer needs and expectations. Deployment of design thinking and data driven analytics helps in pre-empting customer demands resulting in innovation of new products. The prototype created by quantitative research and ethnographic studies can be used to identify customer trends and patterns that help in building robust business cases for determining the most treasured customer experience. Digital transformation in business strategy helps in developing a road map for leveraging the capabilities of digital technologies like AI and responding proactively to the dynamic needs and requirements of customers. 

Companies are constantly reinventing themselves for speeding up their plans to deliver superior product offerings and becoming more digitally accomplished by revving up the prioritized experiences. C level leaders need to focus on valuable insights and feedback provided by agents, customer service teams to develop a robust customer experience strategy for customer retention and growth. The think tank needs to review their ROI on a regular basis based on customer insights with a sustained focus on building trust and revenue generation. 

Adopt Omnichannel Startegy

Stepping up omnichannel strategy will result in deepening the customer connection across multiple channels and helps in understanding the choices and customer behaviour. Engaging the customers through web, voice, e-mail channels would help in staying seamlessly connected across the customer journey and having personalised interactions with them at every touch point. This provides a sustainable advantage by streamlining customer services for building long term customer relationships. Resolution of customer queries based on priority would help in eliminating the pain points resulting in better customer satisfaction scores. Reimagining customer experience helps in transforming customer interactions into personalised experience resulting in heightened brand loyalty and advocacy. 

Customer choices and preferences

Businesses need to focus on predictive analytics for maintaining a competitive edge and customer retention. It also helps in understanding the potential threats and flight risks by identifying the key factors leading to churn. Customer choices and preferences can be understood based on product feedback and products can be tailored to suit the customer interest. Predictive analysis also helps in managing the operations better by deploying the right amount of resources for handling customer traffic based on volume teen. The usage of integrated data lakes and customer data platforms helps in identifying customer interventions and provide enhanced end customer experience. 

Training

Employees need to be provided proper training for handling customer interactions effectively and be passionate about serving their clientele.  Empowering the employees and rewarding them for positive outcomes will go a long way in boosting their morale that keeps them motivated for developing customer centric vision and delivering customer excellence. 

Conclusion

We at Newlineinfo Corp have a customer centric team committed to providing top notch services to our customers through digital transformation and innovation. 

Low code/ No code Solution to Digital Transformation

Category: Business, Cyber Security, Digital Enpowerment

“Change is the voyage which needs to continually discover its own landscape, avoid potential pitfalls and enjoy unique scenes of digitalization.” – Pearl Zhu

The IT department is the nerve centre of daily operations in the digital world and businesses are heavily dependent on no code to fix issues faced on a day to day basis. This overt dependency and reliance on code results in delays in bug fixing, creating backlogs and piling up IT requests that could take an inordinate amount of time for resolution. Inorder to mitigate the challenges faced by code and enable digital agility businesses are embracing no code development platforms that promises to be a game changer in IT enterprise.

Despite rapidly increasing challenges in the digital space there is only limited source available to manage and troubleshoot IT issues faced by companies. Inorder to meet the high expectations of stakeholders and provide faster resolution businesses need to foster a culture of innovation by building applications at a rapid pace with the help of no code that would give them the competitive advantage for delivering value based product offerings and services.

A no code development platform helps new entrants, start-ups and non programmers to create application software through drag and drop visual elements for assembling applications. It allows business users without any technical background to develop software through drag and drop tools and integrate them with web services, cloud platforms and utilities for developing fully functional applications without any coding. Both developers and first time users can now leverage on the no code for process mapping, workflow automation and streamlining their business processes in an agile and efficient manner.

IT staff need to focus on new changes, development and bug fixes. No code platform allow users to create their own app and reduces the reliance on IT staff. IT staff can now spend their quality time focusing on critical issues that affect the front line and the clientele. This helps in reducing the waiting time and provides speedy resolution for key issues that demand programming expertise exacting immediate attention. Ni code helps in effective utilisation of resources through need-based allocation and deployment resulting in enhanced productivity and workforce optimization.

The consumerization of the IT industry has given rise to development of many applications resulting in potential threats and vulnerabilities in the landscape of cyber security. The burgeoning shadow IT has resulted in security gaps that possess a huge risk to data confidentiality and challenges related to cyber governance. The deployment of no code solutions would help the IT team to establish a robust compliance framework to monitor and mitigate the impact of shadow IT through digital empowerment.

The complexity of code poses big challenges for change management and remains to be a pain point in traditional coding. No code development has accelerated the velocity of change and is getting companies to rehash their change management process through inclusivity without any disruption. Thus helps in building a better collaboration between IT and business units by reducing the downtime and maintaining business continuity.

No code enables businesses to deliver scalable business solutions and superior customer service through experiential learning and development. Businesses can measure customer feedback and responses and cater to the dynamic needs of the customers by optimising their business processes and workflows. This would help in identifying bottlenecks and remove inefficiencies resulting in reduced operational costs and boosting revenue.

Conclusion

We at Newlineinfo Corp have an engaged team and are committed to delivering high end digital capabilities through seamless business solutions and service delivery.

VR set to transform Learning on the Job?

Category: Business, IT staffing and consulting, Mobile

“Productivity depends on many factors, including our workforce’s knowledge and skills and the quantity and quality of the capital, technology, and infrastructure that they have to work with.”-  Janet Yellen

Businesses have realised the importance of Virtual Reality and the benefits derived from carrying out learning and development of their staff by leveraging on its far-reaching benefits and advantages. VR provides for simulated learning scenarios enabled through usage of mobile telephony, standalone headset and desktops using high end computer devices.

Virtual Reality has become a game changer for companies to engage staff and boost productivity levels through responsive learning and continuous improvement. New technologies like eye tracking software, biometrics and brainwave monitoring have enabled companies to closely monitor the progress of employees and institutionalise scalable modern training methodologies aided by VR for better knowledge retention and enhanced employee engagement at a reduced cost.

Soft skills like public speaking, negotiation, selling and networking hardly find a place in the education system and these enterprise skills are high in demand for jobs requiring client interaction and decision making. VR helps in upskilling the workforce through Integrated learning with traditional methods and provides a platform for learning via simulated environments. VR has made remote learning possible eliminating the need for in-person training without compromising on interpersonal connection. Managers can monitor the performance of employees online and provide developmental feedback to their employees for improvement.

VR helps in simulating spaced repetitions of random workplace scenarios that reduces the employee learning curve significantly. This helps in getting the employees future ready with the necessary skill sets that are transferable and sensitising them in potential real life scenarios with the help of effective learning experience.

VR also helps in identifying talent and reducing the time taken to on board new candidates through smarter recruitments. When a large number of candidates need to be interviewed. VR enables online interaction and helps in assessing the aptitudes and skill levels of the candidates precisely to identify the right candidate within a shorter span of time. VR provides greater flexibility and attracts the talent across the globe through new recruitment strategies like taking a virtual reality tour of the workplace, immersive on the job Virtual Reality job experience, fun filled onboarding process. 

VR technology will also aid the employees interact with their sales prospects and customers effectively across multiple geographies by collaborating them in different time zones that helps in delivering better results. Experiential learning through VR can help employees achieve greater success in customer service through cross selling customisation and product simulation.

Conclusion

We at Newlineinfo Corp constantly strive to deliver customised digital solutions through enhanced employee engagement and Customer Focus.

Digital Transformation in Healthcare: Did the pandemic accelerate it?

Category: Business, HealthCare, Others

“Technology is not to be feared; it is only to be understood.” – Carolina Varela Rodríguez

Covid 19 continues to pose multiple challenges in the field of healthcare and the medical fraternity is struggling with the emerging trends in transforming healthcare through the digital revolution. Healthcare experts have come up with innovative ways of treating patients with the help of well-defined strategies that would deliver the much-needed succour and reinstate the confidence in people by allaying their fears. Let’s look at some of the state-of-the-art technologies that have pioneered a paradigm shift in the areas of healthcare and medicine.

Telehealth

Telehealth is a game changer, that enables active monitoring of patients by monitoring their medical condition remotely and prescribing medicines based on the evaluation carried out. Remote diagnosis & monitoring of health conditions of patients helps in improving clinical workflows & medical practice efficiency through effective patient engagement with easier accessibility. Examples of Telehealth include monitoring of vitals, blood pressure, ECG of patients and treating them remotely with the help of medicines. Continuous monitoring of health conditions with the help of digital monitoring through mobiles, computers helps in identifying any changes in critical health parameters and provides the necessary treatment and clinical support through digital imaging and telecare. Digital enablement has made healthcare more accessible and patients can get the required medical advice at ease with enhanced healthcare experience through synchronous care and otherwise.

Digital Clinical Workspaces

Digital Clinical Workspaces have made pathbreaking changes in the delivery of healthcare. This technology in healthcare helps in providing advanced and personalised care with better efficiency and turn around time. Digital workspace helps in creating a robust electronic health record about patient medical history along with their personal information. The mobility solution helps in streamlining the longer clinical workflows and helps in spending quality time with the patients that reduces the risk of readmission. Anytime, anywhere access to patients track record and medical history helps in providing seamless healthcare solutions with clinical precision. This also provides the impetus to embrace new digital technologies in the healthcare space.

Medical Chatbots

In order to sensitise and expedite healthcare processes during pandemic, Medical Chatbots have been introduced. Medical Chatbots are powered by Artificial intelligence that helps the patients in connecting with the insurance companies and healthcare providers. It also helps in resolution of queries and concerns raised by the patients by making the relevant healthcare information available to all the stakeholders concerned. Such health bots also provide real time assistance on diagnosis of symptoms and recommended treatments with therapeutic information. This also helps in quicker information sharing and accelerates the pace of decision making during a pandemic.

Data Analytical Capability

Healthcare companies need to upscale their data analytical capability in order to be future ready, in the event of any unforeseen, pandemic. Analysis of large volumes of medical data could provide pathbreaking details into identifying any patterns relating to pandemics and endemics that can offer predictive insights about tracing of contacts, medical readiness and outcomes. Artificial intelligence and Machine Learning techniques need to be imbibed for faster and accurate diagnosis of diseases and providing immediate assistance in the areas of pharmaceutical initiation, medical research and development of medicinal treatments for the control of outbreak.

Conclusion

We at Newlineinfo are committed to the wellbeing of our staff and continuously strive to provide the health care support and medical assistance required for tiding over this crisis situation with minimal impact to all our stakeholders.

Performance Evaluation in a pandemic: Is this still on?

Category: Business, IT staffing and consulting, Others

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.” – Bill Gates

Performance Evaluation is a critical activity that provides a great opportunity to the manager and the employee to reflect on the achievements and learning. In a pandemic situation like COVID 19,  it’s a daunting task to conduct a fair and free performance evaluation without leaving room for any kinds of bias.

Managers need to put on their thinking hats and needless to say have an open conversation with the employees for an effective performance evaluation especially during this pandemic situation. Here are some of the ways by which this can be achieved, for a mutually rewarding experience.

Role Clarity

Laying out a well defined performance evaluation criteria along with a clear direction on role clarity would help employees deliver their performance goals resulting in enhanced productivity. Performance metrics can be used to measure these criteria that would add a lot of value towards maximising employee contribution and enhanced business outcomes.

Evaluation Criteria

The think tank needs to have common viewpoints on the skills set that would be required to achieve the business goals in a crisis situation. Employee performance needs to reviewed in conjunction with the competencies that would be required to deliver the desired  results. Managers need to align their evaluation criteria to have a standard approach towards a performance review and assessment.

Having regular appraisal discussions with employees would go a long way in maintaining the emotional connect with the people that would allay the cobwebs of fear and anxiety lurking in the minds of the employees during pandemic situations. The evaluation criteria needs to be monitored consistently against the performance goals and managers need to be empowered for decision making based on the framework of performance evaluation. This would also help in keeping the staff morale high through open and transparent communication and would help keep any unconscious bias under check.

Redefining Objectives

Reviewing the existing roles and redefining the role requirements would go a long way in tiding over crisis situations. Identifying high performers and loading balancing across the different business functions based on the strategic intent would result in talent churn by unlocking hidden potential.This can be a critical tool for providing opportunities for employees to build on skill sets for vertical and horizontal growth and creating mobility within the organisation.

We at Newlineinfo Corp strive consistently towards achieving business excellence by working shoulder to shoulder with our highly engaged employees. We value our people and look for opportunities to build superior capability and talent through new ways of working and methodologies. 

Reimagining Talent Practices: Recruiting To Retain

Category: Business

Talented people are vital to our continued success, and we continuously invest in our associates, giving them the tools and training to succeed. – Indra Nooyi

Businesses are rapidly aspiring to reimagine talent practices for enhancing the skill quotient of their employees in the digital workspace. Hence there is a need to revisit the conventional practices and build an effective talent management strategy for enhanced business outcomes and customer experience.

Let’s look at some of the new age practices that would create a paradigm shift in the way’s businesses build their core competencies.

Robust profiling of employee’s skills sets and talents would help in creating a valuable repertoire of information that would help in understanding the employee’s career aspirations, onboarding and role fitment.

Transparency in the availability of opportunities within the organization would create a dynamic environment for the employees to grow both horizontally and vertically. Internal job watches, trending jobs etc would help in breaking the silos and building an inclusive talent management system within the organization.

Businesses need to look at generating fresh ideas and unlock the hidden potential of their employees for improving their business processes by simplifying their workflows that would result in better efficiency and saving costs. This can be achieved by having regular Hackathons, crowdsourcing sessions and setting up of work groups that focus on critical themes covering quality, cost, people and customer. Reward and recognition can be institutionalized for enhanced collaboration and active participation.

In addition to, on the job training, businesses need to have different channels for employee engagement. These would include podcasts, webinars, zoom meetings that would result in connecting with employees and leverage their talents. Technical, Soft skill training and assessments need to be provided to enhance the digital maturity of the staff that would help them cope up with the dynamic demands of the future.

An effective framework needs to be built for measuring the talent development plan with the help of data analytics, business metrics and dashboards. This would help in measuring the key indicators covering the learning curve, skills learnt, productivity and voice of customers. Key learnings from these indices need to be reviewed at regular intervals for measuring the effectiveness of the talent management strategy and an action plan needs to be agreed upon with all stakeholders for follow up and delivery.

Conclusion

We at Newlineinfo, have an engaged team that caters to the dynamic requirements of our clientele. We consistently upgrade our core competency to remain competitive through rigorous talent management practices that deliver value to all our stakeholders.

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