admin, Author at NEWLINEINFO CORP

How to Compete in the Age of Artificial Intelligence

Category: Artificial Intelligence, Branding, Business, Machine Learning

“A company’s approach to value creation requires consciously choosing the precise problem it is solving for the customer and its positioning in the marketplace.”― Marco Iansiti

A peep into the annals of history would tell us how the industrial revolution transformed economies that were erstwhile involved in agriculture and handicrafts into large scale manufacturing through mechanisation and factory system. AI factory is now driving yet another industrial transformation by gathering large data, effective decision making and digitising the operations of the 21st century firms.

Artificial Intelligence is set to transform the modus operandi of businesses and the leadership team needs to reinvent themselves to foster a culture of change and innovation for building sustainable business models that deliver long term growth and prosperity. The advent of AI has set the pace for the dynamic change in the digital ecosystem and all organisations are vying with each other to gain a competitive advantage in the future landscape. Let’s look at some of the ways by which business can deliver superior performance by making revolutionary changes to their operations by leveraging on the strengths of AI

The use of AI is spread across different industries like mobile payments, lending, wealth management, health insurance, credit rating services. These businesses are handled by high end algorithms with the help of sophisticated analytics that remediates concentration risks in niche skills and creates a platform for learning and development. Once AI is designed and deployed, there is a huge potential for generating value through digital automation across the run time. The programs built on the digital core helps in identifying tremendous opportunities for growth across different businesses and reduces the need for human intervention.

Traditional organizations are confronted by the far fletched outreach of AI and need to revisit their operations to compete with the digital revolution. Traditional processes involve a people centric approach in operations management. Traditional companies need to revive their constraints in their workflow and look at different ways of adopting AI driven techniques that would help in remediating their bottlenecks. This would help in revamping their operations resulting in better value proposition for their clients through digitisation and enabling customer centric business offerings. Scale, scope and learning are considered as key enablers that help in achieving higher productivity and optimal costs. Traditional firms run the risks of diminishing returns due to archaic operating models which are dependent on human, labor and decision making. Reinventing traditional businesses with the help of analytics and data driven AI algorithms would help them build a competitive edge over others in the emerging digital ecosystem.

The genesis of AI has given rise to a new age digital operating model called AI factory. AI factory follows a scientific approach in decision making by converting internal and external data into valuable insights for forecasting and projections. Businesses start to function differently and can relate to other digitized firms for developing custom models for predicting customer behavior and providing tailor made solutions. AI factory covers key components like data pipeline, development of algorithms, platform of experimentation and adequate software infrastructure. The transition from traditional to AI based organization requires a concerted effort and the leadership team needs to be wary of risks like loss of privacy and threats in cyber security. Unconstrained growth can be dangerous in the long run and could result in social turbulence due to dislocations, inequality and market concentration. The change needs to be well defined and comply with the regulatory standards and guidelines laid down by governing bodies.

Conclusion

We at Newlineinfo Corp are equipped with the skills of the future and set to expand our digital footprint through enterprise driven innovation and cognitive solutions.

Remote Work Cyber Security Risks

Category: Business, Cyber Security, Digital Enpowerment, Organisation

“Cybersecurity is a new area where equality will exist to allow intelligence to succeed.” – Ian R. McAndrew

Businesses have adopted new ways of working in the current pandemic situation and remote working has become the order of the day. The digital workforce needs to be wary of the cyber security risks associated with remote working and companies need to equip their staff with adequate knowledge and skills required to safeguard themselves from data leakage and other vulnerabilities. Let’s look at some of the key risks involved in remote working which needs to be remediated with due diligence and caution.

Phishing attacks and spams continue to be a major threat in remote working. Fraudsters masquerade themselves as reliable entities and gain access to sensitive data and critical information. This can result in severe reputational and financial losses to the staff and the organization. The leadership team needs to ensure that multiple training sessions are conducted to enhance the knowledge levels of staff on social engineering and its impact. Everyone needs to understand the implications of phishing threats and learn to identify any potential phishing emails and malicious activities. Newsletters and broadcast messages can be shared on a regular basis to sensitise the staff about their downside risk.

Despite strong firewalls and secure VPN connection, hackers leverage human error and negligence to gain access over systems for stealing sensitive data and information. Repeat passwords used by remote working staff can provide easy access to fraudsters who try to capture the information at keystroke level through keyloggers, screen scrapers and ransomware. This paves the way for cracking the code and opens the floodgate for misuse of personal and company information. Use of passphrases, avoiding usage of personal information in password and repeat passwords would help in data loss prevention for oneself and the business. Staff must be made fully aware of the password protection, code of conduct policy and ensure everyone abides by the laid down guidelines without any deviations.

Data threat via phone and email is another sensitive area that needs to be addressed. Staff need to follow compliance standards to ensure that client data shared internally and externally are properly encrypted by following the established security protocols. This would help ensure confidentiality by safeguarding client information and keeping cyber interceptions at bay. Contact list, e-mail attachments, voice mail information needs to be protected with the help of encryption platforms. Secured file sharing software can be used for file synchronisation that provides enhanced authentication through secure socket layers.

Conclusion

Businesses can reduce the risk of cyber security threats by adapting themselves to Desktop-as-a-service. This would allow employees to connect to the company network with their personal devices and virtual desktops remotely over the network and access all the files through their workstations. This would mitigate the risk of data threats. Thanks to the virtualisation that is centralised on the premises rather than end point devices. The IT security team can also look at disabling access to USB and printers as part of their surveillance and access control measures. We at Newlineinfo Corp have a strong and well defined cybersecurity framework that aims at protecting the client’s sensitive information from any external threats and vulnerabilities.

Covid19 and Organisational Resilience

Category: Business, Leadership, Management, Organisation

“Resiliency is the ability to spring back from and successfully adapt to adversity.” – Nan Henderson

Covid19 has created an unprecedented impact on the business world and the leadership team needs to imbibe some important lessons as a fallout of this crisis. The C level executives need time to fit themselves out and keep pace of this tectonic shift for maintaining their competitive edge in the digital landscape. Let’s look at some of the ways that can help build organisational resilience during Covid.

It is natural to get impacted by a crisis with a flurry of negative emotions like fear, grief, anxiety and mental sufferings. Organisations need to be wary of this and learn to engage with their staff that would help them overcome mental and psychological afflictions. Staying connected with the employees through video calls and developing an empathetic understanding of their pain points would help in laying off their anxieties for physical and mental well-being. Extending a helping hand to the team members through collaborative leadership would provide the much needed fillip for positive reinforcement of value system and beliefs.

Leaders need to prioritise the physical, psychological and emotional wellness of their employees and be attentive to the needs of their team members in all the interactions. Creating health and safety awareness programmes through webinars, podcasts and video conferencing would help in clearing any misconceptions and keep a tab on the mental and emotional health of team members. Conducting vaccination drives and getting all the employees to participate actively in these initiatives would help in reducing the risk of fatality through immunisation. Welfare measures like medical reimbursement, enhancing the insurance coverage limits and extending the benefit to the employees and their family members would go a long way in providing the financial support needed during uncertainty.

Build a culture of trust and transparency by building positive relationships with the employees. Structure meetings and ensure all the team members are given a platform to share their thoughts. There would be some team members who may not be willing to share their thoughts during the first instance. Reiterate faith and belief by having iterative discussions with team members. Respect differences within the team and be willing to give people their space to share their thoughts and feelings. Set expectations clearly about their goals and share developmental feedback that would drive inclusivity and team alignment. Create a positive environment through mentoring and assign buddies for monitoring their performance. Recognising talent and rewarding performers would help in keeping the employee morale high.

Sharing best practices and conducting training programmes would help in improving the staff awareness. This would help in understanding the challenges faced and responding appropriately during crisis situations. Avoid being judgemental and weed out actions like blame game that would impact relationships and disrupt team bonding. Be prepared to amend organisational routines, schedules of work and the processes based on inputs from staff members. This would be helping in giving better flexible working options to people based on their requirements. Reschedule tasks and adjust work practices to suit the needs of employees and client expectations. Modelling vulnerability would help in assessing the preparedness and organisational ability to rise to the challenges posed by unforeseen threats and measure its ability to stay resilient.

Conclusion

We at Newlineinfo Corp have responded positively to Covid Pandemic by leveraging on strategic resilience measures and we continue to meet our client expectations with the help of our skilled workforce.

Covid19 Crisis: Inspiring Innovations

Category: Business, HealthCare, IT staffing and consulting, Management

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable”. – William Pollard

The Covid Pandemic has dented the spirit of the world leaving it in a state of weltschmerz. In the unprecedented crisis, all the countries are coming up with their ideas and innovations to collaborate among themselves and combat the deadly pandemic. Let’s look at some of the ways by which low and middle income countries are working together towards effective remediation of this Pandemic.

The effective usage of mobile phone communication has resulted in improved data collection, reporting and better communication between healthcare staff, frontline workers, clinicians to take proactive steps in controlling the widespread transmission of covid against low and middle income countries. Use of ticketing apps for harnessing passenger data in public transport in Kenya has helped in contact tracing and forecasting future clusters. This has also helped in sending a deterrent to passengers and limiting the number of commuters to prevent community spread. These approaches are not only simple but also sensitive to social and cultural ethos of the people and have been successful despite resource crunch.

The first line of defence consists of people who are involved in detection, prevention and controlling the infection. Vietnam has come up with an innovative idea of making use of robots for cleaning the hospitals and formation of special groups for distribution for food and help items to the vulnerable sections of the society. These measures have not only controlled the infection at large but also helped in reducing the impact of lockdown and restrictions. The routine health monitoring systems developed in South Africa are being reinvented to monitor pandemic response and track vaccination distribution in different countries.

Re-engineering existing resources in the intensive care unit of Saudi Arabia has helped in workforce optimization and reducing workflows resulting in better efficiency and turn around time. Tasks which require specific skill sets have been earmarked and resources deployed based on current demand. Specialists have been identified to carry out the tasks cut out for them which helps in unlocking human potential. Despite an increase in patient frequency clinicians could provide adequate care and respond to their medical requirements seamlessly thanks to the proactive steps taken towards restructuring.

User centric approach is giving way to driven methodologies resulting in better business outcomes and value generation. Any crisis presents itself with hidden opportunities that need to be unearthed for deriving the benefits for society and building a competitive edge. The need for personal protective equipment was identified by a network of enterprises in Mumbai who collaborated with others in the market and delivered more than one million safety masks within a short span of time to meet the demands of healthcare providers and end users. This is a good example of bottom of the pyramid innovation through creation of prototype and service delivery.

New age techniques like data modelling have played a significant role in prognosis of the pandemic and developing strategies for accelerating the responses for control and resilience. Countries like Rwanda which is strapped with resource constraints have come up with new data driven pool testing methods which has helped in reduction of the number of tests required to narrow down on the infection count. Analytics and data comparison have also been effective in India for control of spread in large states with the help of low-cost paper based tests carried out in mobile labs.

Conclusion

We at Newlineinfo Corp are committed to our fight against Covid and support the geographies in which we operate through social inclusivity and innovative management practices.

Working From Home: Is it making us paranoid?

Category: Business, IT staffing and consulting, Leadership, Work From Home

“People who work together will win, whether it be against complex football defenses or the problems of modern society.”- Vince Lombardi

Easily a juggernaut in the current times, the Covid Pandemic has transformed the modus operandi of the corporate world and businesses are fast embracing new ways of working to adapt to this sea change. Remote working has made geographical boundaries and social demographics less significant thanks to far-fetched digital outreach. However, it has also given rise to social isolation resulting in negativity, a sense of disbelief leaving the digital workforce paranoid. Let’s look at some of the ways by which Work From Home Paranoia can be managed effectively.

Due to lack of personal interaction and social cues, it is important that business leaders and managers stay connected with their team members in remote working. The C-level team needs to keep the communication channel open to foster a culture of openness and transparency. Employee grievances need to be heard with an open mind and adequate measures need to be taken for remediation and redressal. This world helps in maintaining a healthy relationship with team members and provides them developmental feedback for better performance and enhanced productivity.

Setting the expectations clearly with the team members and managers would go a long way in building trust and creating a platform for a mutually rewarding relationship. People would start to acknowledge their shortcomings and learn to align themselves to the organizational goals through positive engagement and collaboration. Invoking active participation from all team members would help in breaking the silos and generate creative ideas for process improvements and building efficiency measures.

Digital adoption has opened the floodgates for exhaustive meetings through new age tools like video conferencing, Skype meetings, podcasts, webinars etc. Scheduling the meetings based on their importance and delegating the not so important tasks to the other team members can help in freeing up quality time which can be used effectively. Managing meetings with the availability of all team members would help in delivering key messages and promote remote inclusion. Proactively managing scope creep is essential to avoid staff dissatisfaction and burn out.

Conclusion

Overtly personalising other people’s actions can lead to frustration and emotional disruption. Respecting differences and developing a sense of empathetic understanding towards others opinions would help in emotional catharsis resulting in positive remote relationships. Maintaining a good work life balance and spending a quality time with friends and family would help in emotional rejuvenation and recharge. Leverage on innovative people engagement techniques like casual no agenda meetings through virtual coffee and lunch sessions for socialisation and better team bonding. This would be a stress buster and provide the much needed respite from bone-dry routine and mundane interactions. We at Newlineinfo Corp have good work ethics and we are committed to the well being of our employees. We demonstrate an attitude of care and concern for our staff through inclusivity, team bonding and empathetic understanding.

Ways to Improve Virtual Methods of Working and Adapt to the New Normal

Category: IT staffing and consulting, Leadership, Management

“Giving employees great autonomy and flexibility allows people to feel independent and empowered while still feeling like a part of something bigger. This leads to happy, loyal employees with a rich quality of life, which in turn leads to an amazing culture.” ― Larry English

The unrelenting pandemic has ushered in new ways of working, capable of delivering far reaching benefits in the future in order to tide over this crisis and move towards flexible working models to remain competitive in the digital landscape. In this process, it’s not uncommon to find that the employees get fatigued due to digital overdose resulting in feeling of isolation and negativity. Let’s look at some of the ways by which zoom fatigue can be remediated with the help of virtual collaboration.

New techniques like webinars, podcasts, video conferencing have shrunk the geographical boundaries through digital enablement. Businesses need to revisit their recruitment strategy and leverage on candidate skills irrespective of their work location. Brainstorming with people from different cultures and backgrounds can churn out creative ideas promoting inclusive growth and resulting in enhanced productivity. Employees would feel more emotionally connected when they feel that their voice is heard and realise that the organisation is inclined towards addressing the challenges that they face. Reimagining the workspace would help in creating multiple communication channels that would help in understanding the concerns of staff and taking quick actions to address them appropriately.

Investing in the well being of staff would remain critical in times of uncertainty. Companies need to focus on people engagement initiatives and demonstrate care and commitment towards their staff. Managers need to reinforce a spirit of togetherness and a sense of belonging amongst their team members. Conducting wellness programs through video conferencing, having informal chats, water cooler conversations would create positive vibes for good physical and mental health. Having regular one to one sessions with staff helps in establishing a personal connect with staff for providing constructive feedback for growth and development. It would also help in providing reassurance and defenestrate any unfounded fears regarding job loss and career.

Conclusion

Carrying out well being surveys would help in knowing the pulse of team and employee experience. Deploying crowdsourcing tools would help in getting valuable insights relating to employee exhaustion. This would help in addressing the issues faced by larger sections of the organisation and take dedicated efforts to alleviate employee pain points. Companies need to use this cautiously to be wary of any unconscious bias that would impact effective decision making. Given that the work environment is constantly evolving, leaders need to be agile in handling change and find ways to adapt to the dynamic needs of the future. Virtual working and collaboration helps businesses to become more adaptable and resilient in the event of business disruption due to uncertainty. We at Newlineinfo Corp have an engaged team willing to go the extra mile in meeting customer expectations through state of the art technologies and digital innovation.

Remote Working : Staying connected

Category: IT staffing and consulting, Leadership, Management, Uncategorized

“Starting with trust and giving employees great autonomy and flexibility allows people to feel independent and empowered while still feeling like a part of something bigger. This leads to happy, loyal employees with a rich quality of life, which in turn leads to an amazing culture.”― Larry English

Covid19 pandemic has ushered in a new era of working from home which has resulted in digitizing the employer employee relationship. People have started feeling a sense of isolation and loneliness due to dwindling social interaction and human connection. Companies need to look at different ways of reinventing themselves to cope with this challenge to mitigate the impact of remote working and build a collaborative workplace for the future.

To feel comfortable and stay motivated during WFH, companies need to look at providing the infrastructure support required for employees to create a virtual office environment at their work location. Creation of online forums for community building for sharing their posts and updates would help in staying connected preventing burnouts. Having virtual coffee sessions and water cooler talks helps in taking a break from work and socializing with other team members.

The leadership team needs to demonstrate a culture of empathy and connect with their teams to provide support and motivation for keeping the employee engagement levels intact. The communication between the senior management and the employees needs to be maintained on an ongoing basis for providing regular updates about the pandemic and the steps taken to handle it proactively. This would result in sustaining a stress free environment at the workplace by promoting inclusivity and a sense of personal concern. A centralized platform or information hub containing all the critical information about covid19 response along with company policy and procedures needs to be shared with all the staff for disambiguation and positive assurance.

Businesses need to work on making realistic plans for bouncing back from challenges and staying resilient during crisis situations by leveraging on social capital. Upskilling the workplace and allocation of resources based on business requirements would help in reducing the overload at work resulting in effective utilization of resources. This Will also help in improving the work life balance of employees by allowing them more free time with their kith and kin resulting in better personal and mental well being. Rewarding the efforts of employees who demonstrate a positive attitude and willing to take the extra mile to support their colleagues will go a long way in building a healthy relationship at the workplace and creation of high performance teams.

Despite remote working there is a need for employees to stay connected digitally without much supervision. Businesses need to foster a culture of trust and openness to achieve the desired results and business outcomes by empowering their workforce. Creation of focus groups conducting fun filled activities like online puzzles, quizzes, brainstorming and groupthink would result in enhancing the creativity and boosting the performance levels of employees. To break free from rigidity and bring an element of fun and heightened interaction, meetings can be made more interactive with specific agenda and sticking to committed timelines. Invoking participation from all the attendees will make them feel more socially connected helping them to vent their feelings without any inhibitions. Since the workforce is scattered across different locations in remote working, setting specific goals and metrics would be critical to track and measure the results.

Conclusion

We at Newlineinfo Corp have an engaged team capable of delivering sustainable business solutions to our customers through digital transformation and enablement.

Customer Experience: Trends to Watch for in 2021

Category: Artificial Intelligence, Business, IT staffing and consulting

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

Businesses continue to vie with each other in the competitive market place through emerging trends to delight their customers and increase their profitability. Let’s look at some of these new trends that can create a lasting impact in terms of customer loyalty by optimising customer experience.

Assess Customer needs

Business leaders need to assess the customer profiles and redefine them based on the customer needs and expectations. Deployment of design thinking and data driven analytics helps in pre-empting customer demands resulting in innovation of new products. The prototype created by quantitative research and ethnographic studies can be used to identify customer trends and patterns that help in building robust business cases for determining the most treasured customer experience. Digital transformation in business strategy helps in developing a road map for leveraging the capabilities of digital technologies like AI and responding proactively to the dynamic needs and requirements of customers.

Companies are constantly reinventing themselves for speeding up their plans to deliver superior product offerings and becoming more digitally accomplished by revving up the prioritized experiences. C level leaders need to focus on valuable insights and feedback provided by agents, customer service teams to develop a robust customer experience strategy for customer retention and growth. The think tank needs to review their ROI on a regular basis based on customer insights with a sustained focus on building trust and revenue generation.

Adopt Omnichannel Startegy

Stepping up omnichannel strategy will result in deepening the customer connection across multiple channels and helps in understanding the choices and customer behaviour. Engaging the customers through web, voice, e-mail channels would help in staying seamlessly connected across the customer journey and having personalised interactions with them at every touch point. This provides a sustainable advantage by streamlining customer services for building long term customer relationships. Resolution of customer queries based on priority would help in eliminating the pain points resulting in better customer satisfaction scores. Reimagining customer experience helps in transforming customer interactions into personalised experience resulting in heightened brand loyalty and advocacy.

Customer choices and preferences

Businesses need to focus on predictive analytics for maintaining a competitive edge and customer retention. It also helps in understanding the potential threats and flight risks by identifying the key factors leading to churn. Customer choices and preferences can be understood based on product feedback and products can be tailored to suit the customer interest. Predictive analysis also helps in managing the operations better by deploying the right amount of resources for handling customer traffic based on volume teen. The usage of integrated data lakes and customer data platforms helps in identifying customer interventions and provide enhanced end customer experience.

Training

Employees need to be provided proper training for handling customer interactions effectively and be passionate about serving their clientele. Empowering the employees and rewarding them for positive outcomes will go a long way in boosting their morale that keeps them motivated for developing customer centric vision and delivering customer excellence.

Conclusion

We at Newlineinfo Corp have a customer centric team committed to providing top notch services to our customers through digital transformation and innovation.

Cybersecurity trends to watch for in 2021

Category: Artificial Intelligence, Cyber Security, Deep Learning, Machine Learning

“Cybersecurity is a new area where equality will exist to allow intelligence to succeed”. – Ian R. McAndrew, PhD

The advent of new technologies poses serious security threats due to increasing cybercrimes and attacks by cyber criminals. Inorder to mitigate the threats and vulnerabilities in the cybersecurity landscape businesses can embrace Artificial Intelligence in their modus operandi. Let us look at some of the key implications of AI in Cybersecurity.

AI helps in faster detection of cyber risks and augments the recovery rate in the event of any cyberthreats through analytics and integrating the data sources with threat intelligence. AI sources huge amounts of risk data through research, blogs etc and provides sharp insights about cybersecurity alerts that helps in effective surveillance and staying ahead of any potential threats by raising the standards of Cybersecurity framework. Latest technologies like Machine Learning and Deep Learning techniques help in deciphering cyber risks and provide valuable inputs related to IP addresses of fraudsters and criminals. Security analysts can make informed decisions on the malicious code based on the inputs provided by AI and this saves the time and effort required to pursue large data sets for the cybersecurity professionals.

Due to the skyrocketing costs of recovering the system from data breaches, businesses need to be prepared to handle any advanced cyber attacks in unforeseen circumstances. Creating a multi layered security system will help in securing the network infrastructure resulting in tightened control and adherence to compliance protocol. AI powered security tools and modern firewalls helps in proactive monitoring of network traffic and identifying the malicious file. Antivirus software can be used to remove the malefic content and viruses in the network infrastructure followed by regular backup procedures for demonstrating effective resilience and disaster recovery.

AI and Machine Learning can be used for automating threat detection and building threat modelling by leveraging on observational data indicators. Deployment of powerful AI tools like Expert systems and neural networks would help in deploying threat models for identification of cyber threats. AI and Machine Learning helps in consolidating the knowledge with the help of data analytics for building effective threat models. Business leaders and cybersecurity professionals need to actively engage in building a strategic framework for risk and management for safeguarding any cyber attacks like data poisoning in federated learning and circumvent malicious participants.

Cyber criminals use sophisticated techniques like distributed spam distraction, phishing etc.. for digital attacks with malefic intent. Such digital attacks can take place through emails or email attachments posting false URLs for the purpose of data mining and inflicting malware into the system resulting in financial frauds through business email compromise. The Machine Learning capability in AI helps in blocking the access to malicious links by scanning the images of the fake login pages and using visual indications to establish the genuineness of the login page. AI uses behavioural analytics and secured authentication to identify any fraudulent attempts in the digital landscape. AI upgrades it’s capabilities for detecting any phishing attacks from open source intelligence and it’s identification of phishing efforts breaks all geographical barriers and boundaries.

Development and promotion of ethical guidelines for AI systems would make it more reliable by promoting a culture of transparency, data privacy and adherence to safety standards. Businesses and researchers should be open for sharing ideas related to research carried out in AI for free flow of information and exchange of new ideas. This will help in raising the bar for reaching better heights in the use of the AI in Cybersecurity through collaborative efforts and research work for countering any sophisticated cyber attacks in the future. Businesses need to identify the scope of AI in their business and ensure that adequate testing is carried out before deploying AI. This would help in unearthing any potential risks and flaws that would go unnoticed.

Conclusion

Disposition of AI in cybersecurity provides critical information about potential threats and vulnerabilities. Businesses can now manage the cyberattacks proactively and minimize their threat exposures that help in ensuring business continuity by demonstrating their resilience. AI can help in identifying gaps in the security framework by analysing the effectiveness of infosec controls. Prescriptive controls offered by AI would help in building robust controls and enhancing the quality of cybersecurity governance. At Newlineinfo Corp have a dedicated workforce and driven by our passion to provide world class service delivery to our clients and stakeholders.

How Healthcare can be inspired Digitally from Automotive and Banking sector

Category: Automotive, Banking, HealthCare

“Technology can be a great equalizer when it comes to health care, education – to the point where rich, poor, middle class can all get the same benefits”. – Jeff Greene

Digital transformation has revolutionized the modus operandi of industries like Automotive and Banking. But surprisingly Healthcare has remained sluggish to keep pace with the Digital revolution that is making waves across the business world. Here are some of the key takeaways that can help healthcare to make giant strides and create a positive impact by actively fostering a culture of digitization.

The changing dynamics of economic and demographic footprint impacts the requirements of patients worldwide. Healthcare needs to have strategic goals in order to achieve the desired objectives and commercialize their products across the value chain. Healthcare needs to leverage on its deep domain expertise and knowledge for positioning themselves for change by adding muscle to their digital capabilities. Analysing market trends through competitive intelligence and research will provide key insights for identifying major opportunities that remain unexplored for maximizing growth and revenues. Healthcare needs to overcome its challenges with the help of a well defined digital health strategy with collaborative approach and concerted efforts.

It’s a known fact that healthcare is not up to speed with the latest technologies in the digital world. In order to grow in the digital space, healthcare needs to build a winning team that can remain focused on the digital agenda and optimise their workforce through continuous engagement and integrating them with the mainstream. The key remains in hiring the right digital talent that fits the bill over vintage and tenure. Having realistic goals with digital programs coupled with strategic leadership will go a long way in achieving the desired objectives. Creation of focus groups and incentivising performance through rewards and recognition would create a conducive environment for nurturing new ideas and developing a talent pipeline for the future. Digital initiatives needing adequate financial assistance and aid needs to be identified for budgetary allocation and spending.

Healthcare needs to work shoulder to shoulder with the regulators in their markets to operate freely and outsmart the competitors. This would help them create a niche for themselves and provide support in the development and sustenance of public healthcare and reduce health risks. Healthcare can also collaborate with regulators to create awareness through wellness programs that would result in achieving good public health. Healthcare needs to adhere to the administrative standards laid out by the regulators to ensure satisfactory compliance in terms of competence, skill and practice. Regulatory support and guidance presents unique opportunities for healthcare to make a lasting impact in achieving it’s long term digital objectives.

Healthcare does not demonstrate a sense of urgency and purpose to break away from the shackles of the past. The C level team in healthcare needs to drive the digital wave with a strong sense of direction and maintain the enthusiasm amongst the workforce to deliver change in an agile manner. The new age workforce in healthcare needs the support of the leadership team to develop new digital therapies and deliver commercially viable products to remain competitive in the digital landscape. Digital innovation in healthcare would not only provide the fillip for protecting people’s health with better accessibility but also focus on the needs of the vulnerable sections of the society through universal healthcare coverage, social inclusion and health equity.

Conclusion

We at Newlineinfo Corp have a dedicated team committed to offering superior service delivery to our clientele and stakeholders through scalable business solutions.

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